Shipping policy
Last updated: November 2, 2026
Making your piece
All pieces are made to order in our studio in Bucharest and usually dispatched within 2–4 business days.
Need your order sooner? Contact us via WhatsApp before placing your order, and we'll do our best to arrange an earlier dispatch.
Personalised and custom pieces take longer. We agree the timing with you before we start.
Delivery times and costs
Estimated delivery times after dispatch, in business days:
| Destination | Delivery time | Carrier | Cost |
|---|---|---|---|
| Romania | 1–2 days | FAN Courier | Free |
| Ukraine | 2 days | Nova Poshta | Free |
| European Union | 2–3 days | DPD | Free |
| Worldwide | 2–3 days | DHL Express | €20, free on orders over €250 |
Delivery times are estimates. Weekends, public holidays and customs checks can add a few days.
Tracking
When your order ships, you receive an e-mail with a tracking number.
Packaging
Each piece is sent in our paper and cardboard box, made in Ukraine.
Customs and duties
Orders within the European Union have no customs duties. For deliveries outside the EU, customs duties and local taxes may apply. They are set by your country and paid by the recipient. If you refuse to pay them and the parcel is returned to us, we refund the price of the piece minus the shipping costs.
Address and delivery issues
Please check your shipping address before you pay. If you notice a mistake, write to us as soon as possible. We can change the address only before the parcel is dispatched.
If your parcel arrives damaged, keep the packaging and send us a photo within 2 days. If it has not arrived within the expected time, write to us and we will check with the carrier.
If your order has not been delivered within 30 days of the order date, you may cancel it and receive a full refund.
Returns
Information about returns, refunds and free ring resizing is in our Refund policy.
Contact
E-mail: team@logvin.jewelry
WhatsApp: +40 758 433 255