Refund policy

Last updated: November 2, 2026

This policy applies to purchases from logvin.jewelry, operated by LOGVIN STUDIO SRL (CUI 47636668), Str. Sold. Ghiță Șerban nr. 18, Sector 3, Bucharest, Romania.

In short

• You can return a piece within 14 days of receiving it, without giving a reason.
• Personalised pieces cannot be returned, unless they are faulty.
• Please contact us first. We will tell you how to send the piece back.
• Wrong ring size? We resize your ring once, free of charge, within 10 days of delivery.

Your right to return (14 days)

You may withdraw from your purchase within 14 days from the day you, or a person you name, receive the piece. You do not need to give a reason.

Most of our jewellery is made to order in our standard sizes. These pieces can be returned like any other purchase.

To return a piece, tell us before the 14 days end. Write to team@logvin.jewelry or message us on WhatsApp with your order number. You may also use the withdrawal form at the end of this page, but you do not have to.

Send the piece back within 14 days after you tell us. Please return it in its original box, with the pouch and the documents that came with it. We recommend a tracked and insured shipping service.

Return address

LOGVIN STUDIO SRL
Strada Dimitrie Racoviță 18, 030167 Bucharest, Romania
Phone: +40 758 149 545

Refunds

We refund the price of the piece and the standard delivery cost you paid. We use the same payment method you used for the order, unless you agree otherwise.

We usually refund within 2 business days after the piece reaches us and we have checked it. In any case, the refund is made within 14 days of the day you told us about your return. We may wait to refund until we receive the piece.

The cost of sending the piece back is paid by you, unless the piece is faulty or not what you ordered. If you chose a more expensive delivery than our standard option, we refund only the standard delivery cost.

Please handle the piece only as you would in a shop, to check it and try it on. If the piece comes back worn, damaged or with signs of use, we may reduce the refund by the loss in value.

Your bank may take a few extra days to show the refund on your account.

Pieces that cannot be returned

Personalised pieces cannot be returned. This includes pieces made to your own design, pieces with changes you asked for, and pieces engraved at your request. They can still be returned or repaired if they are faulty or do not match your order.

Gift cards cannot be refunded.

Ring size

If your ring does not fit, write to us within 10 days of delivery. We will resize it once, free of charge. You only cover the cost of sending the ring to us.

Half sizes and custom sizes are available on request. Please message us on WhatsApp before you order. Our size guide shows how to measure at home.

Faulty or incorrect pieces

Please check your order when it arrives. If a piece is faulty, damaged in transit or not what you ordered, contact us as soon as possible with your order number and a photo. We will repair it, replace it or refund you, and we cover the shipping costs.

Under Romanian and EU law, you have a legal guarantee of conformity for 2 years from delivery. This does not depend on our 14-day return period.

In addition, during the first year after purchase, we offer complimentary polishing, keum-boo restoration and repair. Details are in our care and service guide.

Exchanges

The fastest way to exchange a piece is to return it and place a new order. If you prefer, write to us and we will help you choose.

Consumer protection

If you are not satisfied with how we handled your request, you can contact the Romanian National Authority for Consumer Protection (ANPC) or use its alternative dispute resolution service: anpc.ro/ce-este-sal.

Contact

E-mail: team@logvin.jewelry
WhatsApp: +40 758 433 255

Withdrawal form

Complete and send this form only if you wish to withdraw from your purchase. You may copy it into an e-mail.

To: LOGVIN STUDIO SRL, Strada Dimitrie Racoviță 18, 030167 Bucharest, Romania, team@logvin.jewelry

I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: