FAQ

All our pieces are handcrafted from 925 sterling silver, assembled with care, and left uncoated for easy maintenance.

We offer 1 year of free service—you can send your jewelry back for cleaning, polishing, or minor repairs. You only cover the shipping costs.

For support or service requests, contact us anytime.

If for any reason you are not satisfied with your purchase, you may return or exchange your jewelry for a full refund, provided it is in its original condition. Returns must be submitted within 14 business days of delivery. Shipping costs are non-refundable.

Refunds will be processed within 2 business days from the date we receive the returned item. The amount will be credited back to your original payment method.

Please note:

• Custom-made items are not eligible for returns.

• Items showing signs of wear, damage, or alteration after delivery will not be accepted for return.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

For assistance with returns, please contact our customer service team before shipping your item back.

• Remove jewelry before bathing, showering, or swimming – chlorinated and salt water can damage silver.
• Avoid contact with perfumes, cosmetics, creams, aerosols, and cleaning products – chemicals can cause the metal to tarnish.
• Remove jewelry before physical activity, exercise, or working with aggressive substances.

• Store silver in a dry, dark place, away from direct sunlight and moisture.
• Use soft cloth bags or velvet cases to prevent scratches.
• Add antioxidant strips or silica gel packets to the box to prevent oxidation.
• Avoid storing silver jewelry with gold or other metals to avoid causing unwanted chemical reactions.

• For easy cleaning, use a soft flannel cloth or a special silver polishing cloth.
• Once every few weeks, you can wash your jewelry in warm soapy water (without harsh detergents), then dry thoroughly.
• To remove tarnish:
• Use baking soda and water (make a paste, apply to the jewelry, leave for a few minutes, then rinse).
• Or immerse the jewelry in a solution of warm water with baking soda and foil (the electrolysis process will help restore the shine).
• For jewelry with stones, avoid aggressive cleaning methods - it is better to use special silver care products.

• Do not use abrasive materials, pastes or hard brushes to avoid damaging the gold plating.
• A soft cloth or microfiber cloth is sufficient for cleaning.
• Gold-plated silver should be protected from contact with water and perfumes to prolong its shine.

To find your ring size, you can try the following methods:

1. Ring Sizer: The most accurate method is to use a ring sizer, which you can request at your nearest jewelry shop.
2. Measure an Existing Ring: Measure the inner diameter of a ring you already own using a ruler or caliper.
3. String or Paper Method: Wrap a piece of string or paper around your finger, mark where it meets, and measure the length with a ruler.
   
   ring size chart

• Length Guide:

Choker: 350-400 mm - Fits closely around the neck.

Princess: 450 mm - Hangs at the collarbone.

Matinee: 500-600 mm - Falls between the collarbone and the bust.

Opera: 700-900 mm - Can be worn as a single long strand or doubled for a layered look.

Rope: 900+ mm - Sits at or below the bust.

• Measuring for a Necklace:
  Drape a string around your neck to your desired length, then measure the string with a ruler.

Measuring Your Wrist:
Use a Flexible Measuring Tape: Wrap the measuring tape around your wrist where you would normally wear the bracelet.

Use a String: Wrap a string around your wrist, mark the point where the ends meet, then measure the string with a ruler.